> This page is for For Patients.

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# How does the video consultation work

This [Link](/en/search-for-remote-appointments) will take you to the article on how to book a video consultation.

OneDoc has created its own solution for video consultation. Do you have questions or uncertainties about data protection? [Here](https://privacy.onedoc.ch/de/patient-data-protection) you will find our privacy commitments to our patients.

* After you book the appointment, you will receive a confirmation by email. Ten minutes before your appointment, you will receive an SMS.
* You can enter the virtual waiting room a maximum of ten minutes before the video consultation. To do so, open the link in the email confirmation, the SMS or directly in the OneDoc app.

![10834843058205](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/Knowledge%20Base%20Import/10834843058205.png)

* Before you start the video consultation, you are in the virtual waiting room. Here you can turn the microphone and camera on/off and make various settings. When you are ready, click on "Start the video consultation".

![Bildschirm\_foto 2023-04-05 um 17.00.48](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/Bildschirm_foto%202023-04-05%20um%2017.00.48.png)

* You are in the video consultation and wait until the healthcare professional joins you. Here, too, you can make various settings (microphone, camera, etc.).

![Bildschirm\_foto 2023-04-05 um 17.01.06](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/Bildschirm_foto%202023-04-05%20um%2017.01.06.png)

![10833123893021](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/Knowledge%20Base%20Import/10833123893021.jpg)

* When you exit the video consultation, you have the option to rejoin or return to the home screen.

![Bildschirm\_foto 2023-04-05 um 16.04.11](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/Bildschirm_foto%202023-04-05%20um%2016.04.11.png)