> This page is for For Patients.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://onedoc.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://onedoc.ferndocs.com/_mcp/server.

# I didn't receive my appointment confirmation

If you do not receive an appointment confirmation by e-mail after an appointment booked online by OneDoc, there could be several reasons for this:

* Confirmation e-mails for appointments can be automatically placed in your spam folder. If you do not receive your OneDoc e-mails, please check the spam folder to make sure that they are not placed in there.
* Check the e-mail address you entered on your OneDoc account for errors. You can do this from the “[My account](https://www.onedoc.ch/en/profile)” section.
* The appointment may not have been confirmed. You can check if it has been confirmed from your OneDoc account and schedule a new one if it has not been booked.