> This page is for For Patients.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://onedoc.ferndocs.com/llms.txt.
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# Appointment booked online: confirmation e-mail and reminder SMS

When you book an appointment online on OneDoc, you receive two types of notifications:

* A **confirmation e-mail**, sent to the e-mail address associated with the account, within a few minutes after your appointment has been confirmed;
* A **SMS reminder** 24 hours before the date of the appointment

If you do not receive OneDoc e-mails:

* E-mail notifications can be found in your spam folders (undesirable mails). Be sure to check this folder in case you cannot find your OneDoc e-mails
* Check that there is no fault in the e-mail address associated with your OneDoc account, directly [from your account’s personal information](https://portal.onedoc.ch/en/modify-my-contact-details/personal-information-on-onedoc)

If you do not receive OneDoc SMS:

* Check if your phone number is correct, directly [from your account’s personal information](https://portal.onedoc.ch/en/modify-my-contact-details/personal-information-on-onedoc)
* If you have a landline number, you will not be able to receive a reminder SMS

If there are no notifications, check to see if your appointment appears in the [“My appointments” page on your account](https://www.onedoc.ch/en/appointments) . If it is visible, it means that is registered with the office of the healthcare professional.

**You do not receive any notifications and the appointment is not visible on your account**. This means that the [appointment was not confirmed](https://portal.onedoc.ch/en/check-if-an-appointment-is-confirmed) . You must then [book another appointment on onedoc.ch](https://portal.onedoc.ch/en/book-an-appointment-by-specialty) .