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# Appointment booked at the office: confirmation e-mail and reminder SMS

If you have booked an appointment by **phone** or **directly at your healthcare professional’s office**, you may receive various notifications depending on the settings selected by the office.

* A **confirmation e-mail**, sent to the e-mail address associates with the account within a few minutes of the validation of your appointment
* A **reminder SMS** that is sent to you 24 hours before the date of the appointment

**If you do not wish to receive these notifications**, you should contact your healthcare professional directly, who will be able to disable them!

##### If you do not receive OneDoc e-mails:

* E-mail notifications can be found in your spam folder (undesirable e-mails). Be sure to check this folder in case you cannot find your OneDoc e-mails
* Check that there is no fault in the e-mail address with your healthcare professional

##### If you do not receive OneDoc SMS:

* Check if your phone number is correct with your healthcare professional
* If you have a landline number, you will not be able to receive a reminder SMS