> This page is for For Patients.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://onedoc.ferndocs.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://onedoc.ferndocs.com/_mcp/server.

# Reset my password

Forgot your password? How to reset the password of your OneDoc account?

**To reset your password, follow these steps:**

#### 1. You are not yet signed in to your account OneDoc

* On the [OneDoc sign in](https://www.onedoc.ch/en/login) page ([https://www.onedoc.ch/en/login](https://www.onedoc.ch/fr/connexion)), click on "Forgot password?"

![Screenshot 2026-03-24 at 13.17.07](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/Screenshot%202026-03-24%20at%2013.17.07.png)

* You are redirected to the “Reset my password” page. Then enter your e-mail:

![reset password english](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/reset%20password%20english.png)

* Check your inbox for the e-mail. OneDoc immediately sends a message to the email address associated with your account.
* Click on the reset link in the e-mail.
* Choose a new password.
* You can then sign into your account with your e-mail address and your new password.

###

**You didn’t receive an e-mail to create a new password?**

The e-mail that allows you to reset your password can sometimes happen to arrive in your spam folder. Be sure to check this this folder!

**You changed your e-mail address since creating your OneDoc account?**

If you have changed your e-mail address, you can simply sign in to your OneDoc account with your old e-mail address (the one with which you created your OneDoc account).

Once signed in, you will be able to change your e-mail address by following these steps: [Modify my contact details/personal information on OneDoc](/en/modify-my-contact-details/personal-information-on-onedoc).

###

If you can’t remember your password and you don’t have access to your old e-mail address, you can \*[contact our support center](https://share-eu1.hsforms.com/1pfZEKrMwTzaWPo5JL1-POw2ry71)\*by giving us your **full name, phone number and e-mail address**. Our team will try their best to help you sign in to your OneDoc account!

#### 2. If you are already signed in to your OneDoc account

If you are already signed in to your OneDoc account, you can access the [admin page of your account](https://www.onedoc.ch/en/profil)([https://www.onedoc.ch/en/profil](https://www.onedoc.ch/en/profil)). Once signed in, you will be able to change your password by clicking on the “Change my password” button.

![change password english](https://4663261.fs1.hubspotusercontent-eu1.net/hubfs/4663261/change%20password%20english.png)